We're 100% committed to making you happy. Each product is hand-checked by a member of our team before it is shipped to you to ensure our high standards are consistently met.
Should you wish to return your item(s), please notify us at hello@cmpshells.com within 5 days of receiving your order. Our customer service team will ask you to complete a digital returns form, and will then provide you with the correct returns address.
It is up to you to choose how to return the item(s) back to us, but we strongly advise that you used a tracked returns service as we cannot accept responsibility for returns that we do not receive.
In order to receive a full refund, products must be returned to us in the original packaging and in a resealable condition. They can be clipped onto your console to test for size before returning.
We do not accept returns of our bespoke, limited edition controllers such as our "CLASSIC EDITION MATTE BLACK DUALSENSE PS5 CONTROLLER" and "MATTE BLACK DUALSENSE PS5 CONTROLLER". However, your statutory rights apply if the controller is faulty.